The effectiveness of logistic capability maintenance through the integration of supply chain in MK PMBTD

The Markas Pemerintahan Medan Barat Tentera Darat (MK PMBTD) is one of the main government organizations of the Malaysian Army based at Sungai Besi Camp, Kuala Lumpur. Prior to 2015, this formation was better known as the Markas Pemerintahan Medan Barat. MK PMBTD is responsible for implementing the repair and maintenance of Malaysian Army vehicles. Repair and maintenance of vehicle is carried out in several Repair. These duties and responsibilities are taken up by all MK PMBTD who are stationed in various formations and units. Vehicle repair and maintenance and servicing is the responsibility of the User from their respecting units. So, the maintenance responsibility in the unit is a very important because this is where maintenance or servicing at the level being carried out by the user. Hence, failure to carry out the maintenance and servicing by the respective units should be resolved promptly as failure in the implementation will result in more serious damage for the Army’s vehicle. The objective of this study is, to investigate the level of Working Culture, Attitude, Leadership, Customer Relationship and Effectiveness of Logistic Capability Maintenance, to investigate the relationship between Working Culture, Attitude, Leadership, Customer Relationship and Effectiveness Logistic Capability Maintenance and to investigate the most significance of Working Culture, Attitude, Leadership, Customer Relationship and Effectiveness Logistic Capability Maintenance. The scope of this research study is performed on a total of 140 personnel in MK PMBTD and focus on Effectiveness Logistic Capability Maintenance at workplace among personnel of MK PMBTD. Quantitative research methods were conducted using questionnaires with 140 respondents from the Malaysian Army in MK PMBTD and analyzing using the Statistical Packages for the Social Sciences 26.0. The results for this study of the Working Culture and Effectiveness Logistic Capability Maintenance (r = 0.819), Attitude and Effectiveness Logistic Capability Maintenance (r = 0.823), Leadership and Effectiveness Logistic Capability Maintenance (r = 0.882), Customer Relationship and Effectiveness Logistic Capability Maintenance (r = 0.819). Then, Leadership standard coefficient Beta demonstrates the highest value 0.291 and the lowest level is Customer Relationship which is 0.35. However, the influence of these factors is found to be different from one another. Leadership shows the highest impact on Effectiveness Logistic Capability Maintenance while Customer Relationship shows the least impact on Effectiveness Logistic Capability Maintenance.
Keywords: Working Culture, Attitude, Leadership, Customer Relationship and Effectiveness of Logistic Capability Maintenance