Empowering the efficiency of transportation management: A case study on Royal Malaysian Air Force (RMAF) Vehicle

RMAF Vehicle Fleet is basically meant to provide support services for critical functions to protect national sovereignty, integrity and national interests. The performance of transportation management of RMAF Vehicle Fleet relies on sustainability to operate during operations. Nowadays, the challenges faced by the RMAF Vehicle Fleet is not only providing excellent services to the users, but also to maintain the performance of transportation and at the same time functions effectively to support all operation. Thus, it is intended in this study to explore the empowerment for transportation management at RMAF Vehicle Fleet. For this reasons, the objectives are set to analyse the human factor affecting the RMAF Vehicle Fleet management’s efficiency in performing all tasks given within the Armed Forces perimeter, to identify the challenges that were faced by RMAF Vehicle Fleet transportation management regarding Casting Policy and vehicle maintenance management and to provide suggestion on managing future management in the RMAF Vehicle Fleet. To achieve these objectives, RMAF Vehicle Fleet was chosen as the case study location. This study was designed to adopt method using semi-structured interview. The data gathered was analysed using content analysis. It was found that the human factors affecting the RMAF Vehicle Fleet management’s efficiency in performing all tasks given within the Armed Forces perimeter are fatigue, incompetence, speeding, reckless driving, complacent and attitude. The review also found other humans factor which is microsleep, taking drugs and not planning properly movement before performing task. It is also found that issues and challenges that were faced by RMAF Vehicle Fleet transportation management regarding Casting Policy and vehicle maintenance management is mostly due to budget constraints, high cost of repair and spare acquisition problem due to ageing factor of the the vehicle that still being used in the service and process of repair approval that takes a long period of time. After a various observation and analysis, it is recommended that to made privatisation contract like SPANCO for domestic vehicle (other than staff car) to ensure increasing benefit period of vehicle, management can runs smoothly, vehicles can only be used for four years before being replaced with a new vehicle and it can improve the serviceability of transport