The Role of Information Systems on Company Performance

The project is implemented to review the role of information systems on company among employees of the American President Lines-Neptune Oriented Lines Global Shared Service Centre, Subang Jaya, Selangor. A total of 140 respondents from among employees of the American President Lines-Neptune Oriented Lines Global Shared Service Centre responded to the study. The quantitative method used in this study is descriptive and inferential testing from the data collected from the questionnaires. The data were analysed through the Statistical Package for Social Science Version 22.0. The analysis used was descriptive analysis, Pearson correlation, double linear regression analysis. Based on the descriptive statistical analysis obtained by independent variables researchers for internet communication, enterprise resource planning systems, transaction processing systems and service quality are at a high level. The dependent variable of company performance is at a high level. The findings of Pearson's analysis showed that there was a strong relationship between internet communication, enterprise resource planning systems, transaction processing systems and service quality with company performance. The results of multiple linear regression analysis result can be identified that service quality elements are the most important and influential elements on company performance.

Projek ini dilaksanakan u.ntuk mengkaji peranan sistem-sistem informasi dalam kalangan pekerja American President Lines-Neptune Oriented Lines Global Shared Service Centre. Sebanyak 140 responden dari kalangan pekerja American President Lines- Neptune Oriented Lines Global Shared Service Centre memberi respons terhadap kajian tersebut. Kaedah kuantitatif yang digu.nakan dalam kajian ini adalah ujian deskriptif dan inferensi dari data yang dikumpulkan dari soal selid ik. Data dianalisis melalui Statistical Package for Social Science Version 22.0. Analisis yang digu.nakan adalah analisis deskriptif, korelasi Pearson, analisis regresi linear berganda. Berdasarkan analisis statistik deskriptif yang diperoleh penyelidik pemboleh ubah tidak bersandar untuk komunikasi internet, sokongan logistik bersepadu, perancangan sumber perusahaan dan kualiti perkhidmatan berada pada tahap tinggi. Bagi pemboleh ubah bersandar prestasi syarikat berada pada tahap tinggi. Hasil analisis Pearson menu.njukkan bahawa terdapat hubu.ngan yang kuat antara komunikasi internet, sistem-sistem perancangan sumber perusahaan, sistem-sistem pemprosesan transaksi dan kualiti perkhidmatan dengan prestasi syarikat. Hasil analisis regresi linear berganda dapat dikenalpasti bahawa elemen kualiti perkhidmatan adalah elemen terpenting dan berpengaruh terhadap prestasi syarikat.