Fear Emotion Assessment in Information Security Dialogue Box based on Kansei Philosophy

Information security (IS) procedure are imposed by organisations to protect their assets and valuable information. Based on past studies in IS domain, several tools have been implemented in improving users ' compliance towards IS procedure such as the use of IS dialogue box in computer. IS dialogue box plays a vital role in reminding users to act according to IS procedure without jeopardising the security of information. Numerous studies have been carried out regarding IS dialogue box and how the design can influence users' compliance act. Results from the past studies confirmed that the IS dialogue box user interface design (UID) could affect users' act towards IS compliance. It resulted in a suggestion to integrate emotion in IS dialogue box U1D design instead of focusing on the UID alone. However, methods on how to assess emotion in IS dialogue box UID remain as a gap that needs to be addressed. Previous studies showed that there are four prominent emotions (stress, fear, rage, trust) in the IS domain and it is evident that there are certain relationships that exist between users' emotion and IS compliance. This research attempts to assess emotions in IS dialogue box UID design based on Kansei philosophy focusing on fear. Fear was chosen due to its potential influence in appealing users to comply to IS procedure. Kawakita Jiro (KJ) Method was employed in this research as the sub-method in finding Kansei Word (KW) of fear in IS realm. Meanwhile, the analysis in this research was done through SPSS in finding the evidence of emotion relationship with design. The outcome of this research was Fear Emotion Assessment Model in IS dialogue box UID developed based on Kansei Philosophy Approach, which is expected to contribute in the HCI field.

Garis panduan atau dasar tentang prosedur keselamatan maklurnat (IS) diaplikasikan oleh pelbagai organisasi bertujuan melindungi aset dan maklumat sulit organisasi. Kajian terdahulu menunjukkan bahawa pelbagai alatan digunakan dalam memastikan pematuhan prosedur IS seperti penggunaan kotak dialog IS dalam komputer. Kotak dialog IS memainkan peranan penting dalam memberi peringatan tentang isu keselamatan kepada pengguna. Terdapat banyak kajian yang telah dilakukan tentang bagaimana rekabentuk kotak dialog IS boleh mempengaruhi tahap pematuhan prosedur IS dalam kalangan pengguna. Terdapat cadangan untuk mengintegrasikan emosi dalam rekabentuk antaramuka (UID) kotak dialog IS berbanding hanya memfokuskan kepada UID sahaja. Namun begitu, terdapatjurang dalam kaedah untuk menaksir emosi ke dalam rekabentuk UID kotak dialog IS . Kesusasteraan terdahulu menunjukkan terdapat empat emosi utama dalam IS (marah, tekanan, takut, percaya) dan bukti bagaimana emosj mempengaruhi kepatuhan IS . Oleh yang demikian, kajian ini bertujuan untuk menaksir emosi takut ke dalam rekabentuk UID kotak dialog IS berdasarkan Falsafah Kansei. Emosi takut dipilih kerana pengaruhny a yang berpotensi dalam mempengaruhi pengguna untuk mematuhi prosedur IS berbanding emosi yang lain. Sehubungan itu, penyelidikan ini mengimplementasikan kaedah Kawakita Jiro (KJ) sebagai sub-metod dalam menentukan perkataan takut (KW) yang sesuai mewakili IS . Kajian ini menggunakan SPSS dalam mencari bukti hubungan emosi dengan reka bentuk. Hasil kajian ini adalah pembangunan Fear Emotion Assessment Model in IS dialogue box UID based on Kansei Philosophy Approach, yang mana dijangka meny umbang dalam bidang HCI.