Factors in train delay Keretapi Tanah Melayu Berhad a perspective on logistic management

Time delays usually occurred due to poor coach supply and weak train sets consistency (breakdown problems). Commuters find it very difficult to schedule accordingly leading to delays to their everyday journeys. The first problem that KTM Komuter users have faced is long waiting period. The average waiting time of 150 minutes recorded, based on the survey carried out in this analysis especially during the peak hours. Passengers were unable to board the first train and had to wait for the third train to begin the journey. This study aim to investigate the factors of train delay at KTMB. The objectives if this study is to investigate whether the train delay at KTMB causes by operator factor, network system causes and external factor. A total of 150 questionnaire were collected and the respondents is consists of passengers at KL Sentral and KL station who is using commuters. The results shows that the causes of train delay is due to operator. The second factor is network system. However, external cause is not the cause of the train delay. The result shows that KTMB should take action to improve their quality service. Lastly, results from comparison showed that theres a strong relationship between the data of indoor air quality and feedbacks from respondent. As a conclusion, indoor air quality in train coaches gave impacts towards passengers and environment nearby. Hopefully, this study can help to improve the train services and then can provide a good comfort level for train user.