Total quality management practices and the effect on supply chain management of Shopee Malaysia

Digitalization heralds the dawn of the industry 4.0 era. The current generation's tendency for online activities, such as shopping or transacting on e-commerce platforms, is among
the primary reasons for the high degree of competition among online trading service provider applications. However, despite the widespread use of Total Quality Management in developed countries, little attention was paid to the implementation and evaluation of quality initiatives by organizations in the most notably leading e-commerce
platform in Malaysia i.e. Shopee. The main objectives of this study to determine the level of TQM practices and supply chain management practices among Shopee Malaysia
employees and to examines the relationship between TQM practices and supply chain management practices among Shopee Malaysia employees. This study applied crosssectional method with quantitative approach. Data are gathered by using purposive random sampling method through questionnaire. The data collected are analyzed using SPSS software. For the purpose of comparing the level of supply chain management
practices by selected socio-demographic factors among Shopee employee, Independent t-test and ANOVA has been employed. Correlation analyses such as Pearson correlation and Multiple Linear Regression has been employed to ascertain relationship between dependent and independent variables in this study. The level of TQM practices in this research has been measured with six dimensions namely leadership, knowledge and process management, training and education, customer focus, organizations and human resources. Based on the results, the researcher found that TQM practices and supply chain management practices is at moderate mean score. For correlation analysis, TQM and supply chain management practices indicated a non-significant relationship. Insignificant relationships between TQM and supply chain management practices may indicate the presence of an indirect or nonlinear relationship. The absence of a significant link between TQM variables and supply chain management practices may imply the existence of a mediational interaction between TQM practices